Online call, chat, e-mail analysis service
HARMONICA is an AI assistant that evaluates loyalty (NPS) and satisfaction (CSI) across customers, products, communication channels, and employees.
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HARMONICA gives you time to make decisions, so that your relationships with customers develop! Don't ignore your customers' opinions!
SUBMIT AN APPLICATION KEY ADVANTAGES
Evaluates the level of customer loyalty (NPS/CSI), detects dissatisfaction and allows the company to correct the situation before the customer leaves.
Identifies and structures the development areas of the company's products and processes: what customers want and what they don't like.
Collects client files: what buyers are interested in, what they are looking for, etc.
Monitors the resolution of client problems and reminds if the issue is not resolved.
Requires a minimum of setup: the company does not need to have language model experts on staff and special knowledge or skills in programming.
Why HARMONICA is your key to perfect customer service.
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The service analyzes all conversations and chats and shows you exactly what you are looking for: problematic conversations, "bottlenecks" in processes, product imperfections, or simply evaluates conversations on a checklist.
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You will learn about unhappy customers before the entire Internet knows about it. This is your radar for identifying and solving problem cases and scoring customer loyalty (NPS) and employee satisfaction (CSI)
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You will receive analytics on "narrow" issues for which customers contact the support service and will be able to listen to fragments of customer opinions.
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HARMONICA is your "eyes and ears" that analyze, systematize and simplify access to customer opinions.
DO NOT IGNORE THE OPINION OF CUSTOMERS,
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